FAQs

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Ordering

Q. Can I purchase two copies of a unit in black and white?

A. A print run for us requires a minimum order of 10 copies in black and white.

Q. If I place an order, do I have to make the payment first?

A. Yes, all orders need to be paid for in full before they are dispatched.

Q. I need my order urgently, how fast can I get it?

A. We print all resources to order to ensure you're getting the latest version of our training and assessment tools. We allow up to 5 business days to print orders. Normal postage typically takes 2-4 days on the East Coast of Australia, and up to 6 days for Central and Western Australia. Please allow up to 11 business days from paying for your print order to receiving your printed materials. 

In emergencies, we can sometimes print the day after receiving payment for your order and despatch on an overnight service, which means that your order will arrive one to two days after it has been dispatched. Express postage fees will apply.

Q. Can I get a discount on the discounted price in the catalogue if I order in bulk?

A. No, the bulk prices have already been heavily discounted so we are unable to offer further discounting.

Q. How can I pay for my order?

A. We have the facilities to receive credit card, EFT (Electronic Funds Transfer), or cheque payments.

Q. What happens if I receive the resource material but it is not what I wanted and I need to return it?

A. Precision Group asks that you order wisely. It will not refund for ‘change of mind’. You can read our refund policy in our terms and conditions on the ‘catalogue’ tab.

 

Assessments

Q. Will the assessment meet audit?

A. Our assessments have been edited by an Independent Quality Consultant so we are confident that they will meet audit requirements. However each auditor has their own interpretation of the Standards for RTOs, so we also provide an audit rectification assistance guarantee if you do run into trouble.

Note: We are only able to offer the audit rectification assistance guarantee on purchases of units in a complete package of Learner Resource, Student Assessment Workbook, Trainer Manual, Assessor Assessment Book and Powerpoint on the digital unlimited student license model.  We are not able to offer the audit rectification assistance guarantee on purchases of part of a unit of competency or print resources. 

The process to be able to claim the audit rectification assistance guarantee is: 

Notify us in writing at least 7 days before your audit at feedback@precisiongroup.com.au. 

If you have difficulty at audit, and this difficulty relates specifically to assessment tools from Precision Group, call or email us at feedback@precisiongroup.com.au or (07) 3036 1283 immediately. In many cases, we are able to explain how to apply the tool and demonstrate compliance at audit. 

If your auditor still isn't satisfied and reports a non-compliance on your audit report, provide us with a copy of your audit report where it relates to our assessment tool. We will complete rectifications to the assessment tool and provide a copy of the rectified tool at no cost to you. Please note, we require a minimum of 20 business days notice to complete rectifications.

If you need us to complete rectifications in time for your rectification report submission deadline, please contact us immediately after receiving your audit report so we have adequate time to complete any rectifications required. 

Q. Are you are having trouble logging into the simulated business website?

A. As we have recently launched a new website, logging in may seem a little different than you have been used to. Please ensure you follow the instructions below and start by typing bounce.precisiongroup.com.au into the address bar of your browser. If you usually go to this site by clicking on favourites or history this will no longer work.

Existing User

  • Go to bounce.precisiongroup.com.au
  • Complete all fields under “Already a Member”
  • Use your email and password which were created when originally registering as a New User
  • If you are prompted to enter a new Access Code this means your access has expired. Either enter a new code or purchase one by clicking on “ Purchase an Access Code”. Your new code will be sent to you via the email you have registered.

New User Access

  • Go to bounce.precisiongroup.com.au
  • Complete all fields under “Register An Account” and “Account Details” using Access Code below (this code can only be used once)

 

Customised Resources

Q. Will Precision Group write material and customise it for us?

A. We are very happy to produce material on request provided that it is in our area of expertise, that the order is large enough to make it viable for the time invested by us, and there is an appropriate amount of time available to research and write the document.

 

Copyright

Q. Can I photocopy any of the material we purchase from Precision Group?

A. Precision Group (Australia) owns all Copyright on its products as detailed in the Copyright Act 1968.

No part of the Precision Group (Australia) books may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their Copyright through unauthorised copying.

 

Electronic Copies

Q. We are looking at adding some new qualifications to our scope and to do this we need to supply copies of Assessment Tools with our application. I am hoping that you are able to send me electronic copies in PDF so that we can proceed ASAP with our application?

A. We offer both print and digital training and assessment tools. Please contact us on +617 3036 6265 or email info@precisiongroup.com.au to discuss the best solution for you, and to place your order for assessment tools.

+617 3036 6265
info@precisiongroup.com.au

 

Q. Do you supply samples?

A. We do offer a portion of the unit to view in an electronic format of both Resource and Assessment. The Trainer Manual samples can be viewed via our products page. If you require further information please contact the office and we are more than happy to organise this for you.

 

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