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BSB20215 Certificate II in Customer Engagement

Learner Resource Prices (Per Item)

  • Black & White (10+)
  • $115.00
  • Colour (1 - 9)
  • $306.00
  • Colour (10+)
  • $222.00

Trainer Manual Price (Per Item)

  • Colour
  • $490.00

Qualification Descriptor

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate II in Customer Engagement Pack - Includes 3 core units and 6 elective units = 9 units.

3 units must be from the elective units below. The remaining 3 units may be from the elective units below, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

The core units we offer are:
  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace
The elective units we offer are:
  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBITU101 Operate a personal computer
  • BSBITU203 Communicate electronically
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others

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