Trainer

Showing 1–12 of 207 results

  • Address customer needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

    This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

    This unit applies to workers required to be familiar with a product and service that varies widely and is capable of significant customisation.

    $19.00$74.00
  • Address customers needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to workers required to be familiar with a product and/or service that varies widely and is capable of significant customisation. The customer relationship would typically involve direct interaction a number of times over an extended period.

    This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

      $19.00$74.00
    • Analyse and present research information

      Analyse and present research information

      This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

      No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

      This unit applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

    • Apply basic communication skills

      This unit describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.

      No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

      This unit applies to individuals developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

        $12.00$50.00
      • Apply knowledge of OHS legislation in the workplace

        This unit describes the performance outcomes, skills and knowledge required to apply understanding of the occupational health and safety (OHS) legal framework in the workplace. It includes determining relevant legislation and contributing to any actions to ensure compliance with OHS legislation, codes and standards is achieved.

        No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

        This unit applies to individuals who assist OHS specialists and contribute to compliance with OHS legislation in the workplace.

        $17.00$67.00
      • Apply knowledge of WHS legislation in the workplace

        This unit describes the performance outcomes, skills and knowledge required to understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace.

        This unit applies to individuals who contribute to achieving compliance with WHS legislation in the workplace as part of their WHS responsibilities, which are in addition to their main duties.

        NOTE: The terms Occupational Health and Safety (OHS) and Work Health and Safety (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the National Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

         

        $17.00$67.00
      • Assist with compliance with WHS laws

        This unit describes the performance outcomes, skills and knowledge required to assist with providing advice about the legislative duties, ... $19.00$74.00

      • Assist with responding to incidents

        This unit describes the performance outcomes, skills and knowledge required to assist with actions and activities performed in response ... $19.00$74.00

      • BSBCCO301 Use multiple information systems

        This unit describes the performance outcomes, skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. This may involve navigation between information systems using multiple windows and the maintenance of systems data while interacting with a customer. Competence in this unit requires proficiency in the use of systems to analyse, research and resolve customer enquiries. It also requires basic troubleshooting skills to identify and report on issues that may arise with systems. This unit applies in customer contact environments where use of multiple information systems is required to resolve customer enquiries or complaints. This work is undertaken with some supervision and guidance. $17.00$67.00
      • BSBCCO307 Work Effectively in Customer Contact

        This unit describes the performance outcomes, skills and knowledge required to conduct customer contact operations. It requires an understanding of organisational requirements, expectations, policies and procedures. This unit describes the performance outcomes, skills and knowledge required to conduct customer contact operations. It requires an understanding of organisational requirements, expectations, policies and procedures. $17.00$67.00
      • BSBHRM503 Manage performance management systems

        This unit describes the performance outcomes, skills and knowledge required to design, implement and oversee performance management systems. It includes developing and managing ongoing performance feedback strategies and conducting formal performance feedback meetings. The unit also includes specific intervention associated with under-performance or misconduct. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to individuals with a well-established theoretical knowledge of human resources management and performance management who are proficient in using a range of specialised technical and managerial techniques to plan, carry out and evaluate their own work and the work of a team. They may or may not have staff who report to them, but they are authorised to establish an effective performance management system for an organisation. $21.00$77.00

      Showing 1–12 of 207 results