RTO Training Resources

Showing 1–12 of 1333 results

  • Address customer needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

    This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

    This unit applies to workers required to be familiar with a product and service that varies widely and is capable of significant customisation.

    $19.00$74.00
  • Address customers needs

    This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to workers required to be familiar with a product and/or service that varies widely and is capable of significant customisation. The customer relationship would typically involve direct interaction a number of times over an extended period.

    This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

    $19.00$74.00
  • Analyse and present research information

    This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

    $19.00$74.00
  • Apply basic communication skills

    This unit describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

    $12.00$50.00
  • Apply knowledge of OHS legislation in the workplace

    This unit describes the performance outcomes, skills and knowledge required to apply understanding of the occupational health and safety (OHS) legal framework in the workplace. It includes determining relevant legislation and contributing to any actions to ensure compliance with OHS legislation, codes and standards is achieved.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals who assist OHS specialists and contribute to compliance with OHS legislation in the workplace.

    $17.00$67.00
  • Apply knowledge of WHS legislation in the workplace

    This unit describes the performance outcomes, skills and knowledge required to understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace.

    This unit applies to individuals who contribute to achieving compliance with WHS legislation in the workplace as part of their WHS responsibilities, which are in addition to their main duties.

    NOTE: The terms Occupational Health and Safety (OHS) and Work Health and Safety (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the National Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

     

    $17.00$67.00
  • Assist with compliance with WHS laws

    This unit describes the performance outcomes, skills and knowledge required to assist with providing advice about the legislative duties, ... $19.00$74.00

  • Assist with responding to incidents

    This unit describes the performance outcomes, skills and knowledge required to assist with actions and activities performed in response ... $19.00$74.00

  • BSB10115 Certificate I in Business

    We provide the best BSB10115 Certificate I in Business Learning Resources, Training Materials and Assessment Tools to RTOs, TAFEs and Universities across Australia. Precision Group are Australia’s leading provider of RTO training resources in print and digital format, as well as eLearning resources. Most training resources are available for immediate download on a single user digital license, can be delivered in print format within days, or contact us for an unlimited student digital license with fully editable learner resources and assessment workbooks! Our RTO learning materials and assessment tools are all designed around our amazing Simulated Business “Bounce Fitness” which provides your learners with engaging “real-world” learning and assessment experiences. When you license any of our training materials your learners will receive access to our simulated business at no extra charge! From: $75.00
  • BSB20115 Certificate II in Business

    We provide the best BSB20115 Certificate II in Business Learning Resources, Training Materials and Assessment Tools to RTOs, TAFEs and Universities across Australia. Precision Group are Australia’s leading provider of RTO training resources in print and digital format, as well as eLearning resources. Most training resources are available for immediate download on a single user digital license, can be delivered in print format within days, or contact us for an unlimited student digital license with fully editable learner resources and assessment workbooks! Our RTO learning materials and assessment tools are all designed around our amazing Simulated Business “Bounce Fitness” which provides your learners with engaging “real-world” learning and assessment experiences. When you license any of our training materials your learners will receive access to our simulated business at no extra charge! From: $180.00
  • BSB20215 Certificate II in Customer Engagement

    We provide the best BSB20215 Certificate II in Customer Engagement Learning Resources, Training Materials and Assessment Tools to RTOs, TAFEs and Universities across Australia. Precision Group are Australia’s leading provider of RTO training resources in print and digital format, as well as eLearning resources. Most training resources are available for immediate download on a single user digital license, can be delivered in print format within days, or contact us for an unlimited student digital license with fully editable learner resources and assessment workbooks! Our RTO learning materials and assessment tools are all designed around our amazing Simulated Business “Bounce Fitness” which provides your learners with engaging “real-world” learning and assessment experiences. When you license any of our training materials your learners will receive access to our simulated business at no extra charge! From: $132.00
  • BSB30115 Certificate III in Business

    We provide the best BSB30115 Certificate III in Business Learning Resources, Training Materials and Assessment Tools to RTOs, TAFEs and Universities across Australia. Precision Group are Australia’s leading provider of RTO training resources in print and digital format, as well as eLearning resources. Most training resources are available for immediate download on a single user digital license, can be delivered in print format within days, or contact us for an unlimited student digital license with fully editable learner resources and assessment workbooks! Our RTO learning materials and assessment tools are all designed around our amazing Simulated Business “Bounce Fitness” which provides your learners with engaging “real-world” learning and assessment experiences. When you license any of our training materials your learners will receive access to our simulated business at no extra charge! From: $199.00

Showing 1–12 of 1333 results