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Certificate III Units
- BSBADM307 Organise schedules
- BSBADM311 Maintain business resources
- BSBCMM301 Process customer complaints
- BSBCUE301 Use multiple information systems
- BSBCUE304 Provide sales solutions to customers
- BSBCUE306 Process complex accounts
- BSBCUE307 Word effectively in customer engagement
- BSBCUE309 Develop product and service knowledge for customer engagement operation
- BSBCUS301 Deliver and monitor a service to customers
- BSBDIV301 Work effectively with diversity
- BSBFIA301 Maintain financial records
- BSBFIA303 Process accounts payable and receivable
- BSBFIA304 Maintain a general ledger
- BSBFLM303 Contribute to effective workplace relationships
- BSBFLM305 Support operational plan
- BSBFLM306 Provide workplace information and resourcing plans
- BSBFLM309 Support continuous improvement systems and processes
- BSBFLM311 Support a workplace learning environment
- BSBFLM312 Contribute to team effectiveness
- BSBINM301 Organise workplace information
- BSBINN301 Promote innovation in a team environment
- BSBITU302 Create electronic presentations
- BSBITU303 Design and produce text documents
- BSBITU304 Produce spreadsheets
- BSBITU305 Conduct online transactions
- BSBITU306 Design and produce business documents
- BSBITU307 Develop keyboarding speed and accuracy
- BSBPRO301 Recommend products and services
- BSBPUR301 Purchase goods and services
- BSBWHS301 Maintain workplace safety
- BSBWHS302 Apply knowledge of WHS legislation in the workplace
- BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control
- BSBWHS304 Participate effectively in WHS communication and consultation processes
- BSBWHS305 Contribute to WHS issue resolution
- BSBWOR301 Organise personal work priorities and development
- BSBWRT301 Write simple documents
- FNSSAM301 Identify opportunities for cross-selling products and services
- PUAWER001B Identify, prevent and report potential workplace emergency situations
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