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Certificate IV Units
- BSBADM405 Organise meetings
- BSBADM406 Organise business travel
- BSBADM409 Coordinate business resources
- BSBAUD402 Participate in a quality audit
- BSBCMM401 Make a presentation
- BSBCUE404 Collect, analyse and record information
- BSBCUS401 Coordinate implementation of customer service strategies
- BSBCUS402 Address customer needs
- BSBCUS403 Implement customer service standards
- BSBFIA401 Prepare financial reports
- BSBFIA402 Report on financial activity
- BSBHRM403 Support performance management process
- BSBHRM404 Review human resource functions
- BSBHRM405 Support the recruitment, selection and induction of staff
- BSBINM401 Implement workplace information system
- BSBITU401 Design and develop complex text documents
- BSBITU404 Produce complex desktop published documents
- BSBLDR401 Communicate effectively as a workplace leader
- BSBLDR402 Lead effective workplace relationships
- BSBLDR403 Lead team effectiveness
- BSBLED401 Develop teams and individuals
- BSBMGT401 Show leadership in the workplace
- BSBMGT402 Implement operational plan
- BSBMGT403 Implement continuous improvement
- BSBMGT404 Lead and facilitate off-site staff
- BSBMGT405 Provide personal leadership
- BSBMKG413 Promote products and services
- BSBMKG414 Undertake marketing activities
- BSBREL401 Establish networks
- BSBRES401 Analyse and present research information
- BSBRSK401 Identify risk and apply risk management processes
- BSBSMB401 Establish legal and risk management requirements of small business
- BSBSMB402 Plan small business finances
- BSBSMB403 Market the small business
- BSBSMB404 Undertake small business planning
- BSBSMB405 Monitor and manage small business operations
- BSBSMB406 Manage small business finances
- BSBSMB407 Manage a small team
- BSBSMB408 Manage personal, family, cultural and business obligations
- BSBSMB409 Build and maintain relationships with small business stakeholders
- BSBSUS401 Implement and monitor environmentally sustainable work practices
- BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- BSBWHS402 Assist with compliance with WHS laws
- BSBWHS406 Assist with responding to incidents
- BSBWOR403 Manage stress in the workplace
- BSBWOR404 Develop work priorities
- BSBWRK411 Support employee and industrial relations procedures
- BSBWRT401 Write complex documents
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