RTO Training Resources

Showing 1321–1332 of 1333 results

  • Undertake project work

    This unit describes the performance outcomes, skills and knowledge required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.

    The unit focuses on the application of project-management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project.

    The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

     

    $21.00$77.00
  • Undertake small business planning

    This unit describes the performance outcomes, skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives.

    Specific legal requirements apply to the management of a small business.

    This work is undertaken by individuals who operate a small business.

    This unit is suitable for micro and small businesses or a department in a larger organisation.

     

    $19.00$74.00
  • Use business equipment and resources

    This unit describes the performance outcomes, skills and knowledge required to choose equipment and resources to complete a variety of tasks under direct supervision and includes operating equipment, undertaking routine maintenance and reporting faults to the appropriate person.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals developing basic skills and knowledge to use a variety of business equipment in preparation for working in a broad range of settings.

    $12.00$50.00
  • Use business technology

    This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals who use business technology to perform a range of routine tasks.  They use a limited range of practical skills and fundamental knowledge of equipment use and the organisation of data or files in a defined context, under direct supervision or with limited individual responsibility.

    $15.00$64.00
  • Use multiple information systems

    This unit describes the performance outcomes, skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. This may involve navigation between information systems using multiple windows and the maintenance of systems data while interacting with a customer.

    Competence in this unit requires proficiency in the use of systems to analyse, research and resolve customer enquiries. It also requires basic troubleshooting skills to identify and report on issues that may arise with systems.

    This unit applies in customer contact environments where use of multiple information systems is required to resolve customer enquiries or complaints.

    This work is undertaken with some supervision and guidance.

    $17.00$67.00
  • Work effectively in a business environment

    This unit describes the performance outcomes, skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

    $15.00$64.00
  • Work Effectively in Customer Contact

    This unit describes the performance outcomes, skills and knowledge required to conduct customer contact operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

    This unit describes the performance outcomes, skills and knowledge required to conduct customer contact operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

    $17.00$67.00
  • Work effectively with diversity

    This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals who work in a variety of contexts, where they will be expected to interact with a diverse client and/or co worker population.

    $17.00$67.00
  • Work Effectively with Others

    This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

    This unit applies to individuals who perform a range of routine tasks using a limited range of practical skills and fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

    $15.00$64.00
  • Write complex documents

    This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

    This unit applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

    $19.00$74.00

Showing 1321–1332 of 1333 results