Frequently Asked Questions
Q. Can I purchase two copies of a unit in black and white?
A. A print run for us requires a minimum order of 10 copies in black and white.
Q. If I place an order, do I have to make the payment first?
A. Yes, all orders need to be paid for in full before they are dispatched.
Q. I need my order urgently, how fast can I get it?
A. We print all resources to order to ensure you’re getting the latest version of our training and assessment tools. We allow up to 5 business days to print orders. Normal postage typically takes 2-4 days on the East Coast of Australia, and up to 6 days for Central and Western Australia. Please allow up to 11 business days from paying for your print order to receiving your printed materials.
In emergencies, we can sometimes print the day after receiving payment for your order and despatch on an overnight service, which means that your order will arrive one to two days after it has been dispatched. Express postage fees will apply.
Q. Can I get a discount on the discounted price in the catalogue if I order in bulk?
A. No, the bulk prices have already been heavily discounted so we are unable to offer further discounting.
Q. How can I pay for my order?
A. We have the facilities to receive credit card, EFT (Electronic Funds Transfer), or cheque payments.
Q. What happens if I receive the resource material but it is not what I wanted and I need to return it?
A. Precision Group asks that you order wisely. It will not refund for ‘change of mind’. You can read our refund policy in our terms and conditions on the ‘catalogue’ tab.