Terms & Conditions

Terms & Conditions

Ordering

Your resources can be ordered by phone, fax, mail, email and through our website by using the shopping cart. An invoice will be generated and faxed or emailed to you as confirmation of your order. Once this has been paid your order will be printed and dispatched.

Prices

Prices detailed in our catalogue, order form and website are recommended retail prices only and are subject to change without notice.

GST

All product prices and freight are GST inclusive.

Method of payment

Payment can be made by either a cheque, electronic funds transfer or credit card.

Accounts

A monthly account may be established for approved applicants, which can be arranged by calling our office for the account application. All accounts are payable within 30 days of the date of purchase. Any account falling outside the trading terms may be charged an additional 2% of the outstanding balance per month. Precision Group (Australia) reserves the right to recover any additional costs incurred in relation to the collection of any overdue debt.

Freight

There are two freight options – Australia Post and Express Postage:

Regular Postage
No. of Items Charge
1 – 4 $18
5 – 9 $25
10 – 14 $30
15 – 19 $35
20 – 24 $40
25 – 29 $45
30 – 39 $50
40 – 49 $60
50 – 59 $70
60 – 69 $80
70 – 79 $90
80+ $100

Express Postage
No. of Items Charge
1 – 4 $25
5 – 9 $40
10 – 14 $50
15 – 19 $60
20+ $3.50 per book

International Customers

International customer orders will be sent by Australia Post registered mail. The postage and handling cost will be on an individual basis and determined by size, weight and destination of the parcel. If you would like your goods delivered by express post or courier, you will need to contact us by phone, fax or email to make the appropriate arrangements.

Orders will not be dispatched until payment has been received.

Delivery

Please allow 10 working days from the date of payment for delivery within Australia. The Express Postage service is overnight* to capital cities and major regional areas (some country areas may take two days). International orders allow 14-21 working days from the date of invoice for delivery.

* Precision Group (Australia) will not be held responsible for any freight that is not delivered overnight using Express Postage.

Damaged goods

Goods damaged in transit to customers will be replaced in full.

Post-Audit Rectification Assistance

Precision Group does not offer a compliance guarantee OR post-audit rectification assistance for printed training resources or digital training resources.

Precision Group only offers post-audit rectification assistance for training resources purchased on an unlimited student, digital license where the client has made full upfront payment for the materials, and has a current, valid and signed Deed of Agreement for Learning and Assessment Resources.

Additional terms and conditions do apply to the post-audit rectification assistance guarantee. Please contact us for a sample of the Deed of Agreement. Enquire now for more information on how to order training resources on an unlimited student, digital license.

Third-Party Training Resource Suppliers

Precision Group assists with the marketing and distribution of training resources from many resource publishers. Each publisher offers their own conditions, guarantees, warranties and other terms of sale. If you are purchasing a product developed by a third-party supplier, please follow these links to see specific information about each publisher marketed by Precision Group:

For the Precision Group refunds and returns policy, please refer to the relevant section on this page.

Returns and refunds

Print Products

Precision Group (Australia) is a print on demand operation, therefore it is important that material is chosen carefully. Customers have 30 days from the invoice date to request the return of Goods. All returns will be approved or rejected at the discretion of Precision Group (Australia). Consistent with the Competition and Consumer Act 2010.

Precision Group (Australia) is not automatically responsible for accepting returns where there is a customer error or the customer simply changes their mind. Goods returned without prior approval or outside specified timeframes will not be credited. Goods must be returned in resalable condition.

Approved returns have 30 days to return the Goods and will receive a credit which will be processed for the invoiced value of the Goods returned, less a $20 charge for administration or 25% of the invoiced value of the books returned, whichever is greater.

Precision Group (Australia) will not refund the initial freight charge of delivering the materials to you. Customers will not be credited for goods damaged in transit and customised resources will not be approved for return.

When a training package, qualification or unit is updated, it is up to the customer to order the correct version, as superseded material will not be approved for return. Superseded material can be checked on training.gov.au. Please note, all sections of the returns form must be completed before a refund will be considered.

Digital Products

Consistent with the Competition and Consumer Act 2010, Precision Group (Australia) is not required to provide a refund if you:

  • Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
  • Misused a product in any way that caused the problem.
  • Knew of or were made aware of the faults before you bought the product.
  • Asked for a service to be done in a certain way against the advice of Precision Group (Australia) or were unclear about what you wanted.

Digital information cannot be “returned”. Therefore, refunds and exchanges are not available for digital products sold by Precision Group (Australia).

If a product has a major problem, you are entitled to repair if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

We will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a replacement or refund.

Alternatively, you can choose to keep the item and we will compensate you for any drop-in value.

Please note, you must provide clear feedback about how you believe the product is deficient or defective (e.g. a validation report, or references to specific pages, chapters or tasks that you believe have a problem).

Please email any refund requests to support@precisiongroup.com.au.

When a training package, qualification or unit is updated, it is up to the customer to order the correct version, as superseded material will not be approved for refunds. Qualifications and units can be checked for currency on training.gov.au.

If you accidentally provided an incorrect email address while purchasing a digital product or if the digital product cannot be downloaded due to website availability or other technical issues, and you can reasonably prove to the satisfaction of Precision Group (Australia) that you both purchased a digital product from Precision Group (Australia) and have not already downloaded the digital product you purchased, Precision Group (Australia) will provide an alternative one-time only means of downloading the digital product.

Please note, all sections of the refund form must be completed before a refund will be considered. Please keep your proof of purchase.

Copyright

Precision Group (Australia) owns all copyright on its products as detailed in the Copyright Act 1968.

No part of the Precision Group (Australia) books may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by clicking the unsubscribe link or instructions provided in any email we send.