Terms & Conditions

Terms & Conditions

Unlimited Student Digital Licenses

Precision Group (Australia) offer digital unlimited student licensing for our Training and Assessment Resources. There is just a single upfront fee that covers your use of the materials for the life of the unit. You can find the standard agreement for use of unlimited student digital license materials here.

Ordering

Your resources can be ordered by phone, fax, mail, email and through our website by using the shopping cart. An invoice will be generated and faxed or emailed to you as confirmation of your order. Once this has been paid your order will be dispatched.

Prices

Prices detailed in our catalogue, order form and website are recommended retail prices only and are subject to change without notice.

GST

All product prices and freight are GST inclusive.

Method of payment

Payment can be made by paypal, electronic funds transfer or credit card.

Accounts

A monthly account may be extended to approved clients, which can be arranged by calling our office for the account application. All accounts are payable within 30 days of the date of purchase. Any account falling outside the trading terms, may be charged an additional 2% of the outstanding balance per month. Precision Group (Australia) reserves the right to recover any additional costs incurred in relation to collection of any overdue debt.

Freight

There are two freight options – Australia Post and Express Postage:

Regular Postage
No. of Items Charge
1 – 4 $10
5 – 9 $20
10 – 14 $25
15 – 19 $30
20 – 24 $35
25 – 29 $40
30 – 39 $50
40 – 49 $60
50 – 59 $70
60 – 69 $80
70 – 79 $90
80+ $100

Express Postage
No. of Items Charge
1 – 4 $15
5 – 9 $25
10 – 14 $30
15 – 19 $40
20+ $2 per book

International Customers

International customer orders will be sent by Australia Post registered mail. The postage and handling cost will be on individual basis and determined by size, weight and destination of the parcel. If you would like your goods delivered by express post or courier, you will need to contact us by phone, fax or email to make the appropriate arrangements.

Orders will not be dispatched until payment has been received.

Delivery

Please allow 10 working days from the date of invoice for delivery within Australia. The Express Postage service is overnight* to capital cities and major regional areas (some country areas may take two days). International orders allow 14-21 working days from the date of invoice for delivery.

* Precision Group (Australia) will not be held responsible for any freight that is not delivered overnight using Express Postage.

Damaged goods

Goods damaged in transit to customers will be replaced in full.

Returns and refunds

Precision Group (Australia) is a print on demand operation, therefore it is important that material is chosen carefully. Customers have 30 days from invoice date to request the return of Goods. All returns will be approved or rejected at the discretion of Precision Group (Australia). Consistent with the Competition and Consumer Act 2010, Precision Group (Australia) is not automatically responsible for accepting returns where there is a customer error or the customer simply changes their mind.

Goods returned without prior approval or outside specified timeframes will not be credited. Goods must be returned in resalable condition. Approved returns have 30 days to return the Goods and will receive a credit which will be processed for the invoiced value of the Goods returned, less a $20 charge for administration or 25% of the invoiced value of the books returned, whichever is greater. Precision Group (Australia) will not refund the initial freight charge of delivering the materials to you. Customers will not be credited for goods damaged in transit and customised resources will not be approved for return.

When a training package, qualification or unit is updated, it is up to the customer to order the correct version, as superseded material will not be approved for return. Superseded material can be checked on training.gov.au. Please note, all sections of the returns form must be completed before a refund will be considered.

Copyright

Precision Group (Australia) owns all copyright on its products as detailed in the Copyright Act 1968.

No part of the Precision Group (Australia) books may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying.